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Terms and Conditions

Bookings and Payments

  • Invoices are issued either termly or half-termly, depending on your preference. Payment must be made via bank transfer within two weeks of the invoice date to secure lessons for the following period.

  • By booking a regular, term-time session, you commit to attending and paying for all available lessons at your chosen time.

  • Holiday tuition is available on a flexible basis, with daytime slots offered.

  • Holiday lessons are invoiced separately and must be paid before the lessons commence.

Cancellations and Timekeeping

  • For regular weekly term-time lessons, cancellations are no longer eligible for refunds. However, you may choose to:

i)        Postpone the missed lesson to the next school holiday.

ii)       Reschedule the lesson to another mutually convenient time, where possible.

  • If I cancel a lesson, I will either reschedule it at a mutually convenient time or issue a refund.

  • I will always be ready for the full duration of the agreed lesson unless there are emergencies or circumstances beyond my control. If a student arrives late, I may not be able to extend the session due to other commitments. A text or email reminder will be sent after 5 minutes of lateness. For online lessons, if there is no communication after 15 minutes, I will log off but remain on standby. Please call or text me if you are able to resume the lesson, and I will log back in for the remaining time.

Lessons, Preparation, and Marking

  • The lesson fee includes preparation, lesson time and optional homework setting.

  • Homework will usually be reviewed and discussed during the lesson.

  • For online lessons, homework should be emailed at least the day before the lesson. This gives me time to review it and plan the session accordingly, though I may not formally mark it in advance.

  • Occasionally, I may provide detailed feedback or marking outside of lesson time, but this is not a regular service. If required, this will be charged at my standard hourly rate.

Terminating Tuition

  • Either party may terminate tuition at any time. If you have prepaid for a term or half-term and choose to cancel mid-period, I will refund any unused fees.

  • As a courtesy, I kindly request as much notice as possible to allow me time to offer your slot to another student.